vh77 game Privacy Policy —
How We Protect Your Data
as a Pakistani Player

This Privacy Policy ("Policy") describes how vh77 game ("we", "our", or "the Platform"), operating at vh77game.com, collects, processes, stores, and protects the personal data of registered players and visitors accessing the Platform from Pakistan. It applies to all interactions with vh77 game — including account registration, PKR deposits and withdrawals, gameplay, customer support communications, and use of responsible gaming tools.

By registering on vh77 game, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein. This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform.

If you are accessing vh77 game from Pakistan — whether in Karachi, Lahore, Islamabad, or any other city or region — this Policy applies to you in full. It applies regardless of the device you use to access the Platform or the Pakistani mobile network or payment method you use.

vh77 game collects the following categories of personal data from Pakistani players:

We do not collect sensitive personal data beyond what is required for identity verification purposes — specifically, CNIC information collected as part of the KYC process. CNIC data is handled under enhanced security protocols and is accessed only by authorised verification personnel.

vh77 game collects personal data through the following mechanisms:

3.1 Directly from You

The majority of personal data we hold is provided directly by you during account registration, KYC verification submission, cashier transactions, and support communications. This includes your Pakistani mobile number, name, date of birth, and payment account details.

3.2 Automatically During Platform Use

When you access vh77 game, our systems automatically collect technical data including your IP address, device information, browser type, and session data. This data is collected via standard server logs and first-party analytics tools. It is used for security monitoring, fraud detection, and platform performance optimisation — not for advertising profiling.

3.3 From Payment Processors

When you make a PKR deposit or withdrawal via Easypaisa, JazzCash, Raast, SadaPay, or a Pakistani bank, the relevant payment processor shares transaction confirmation data with vh77 game. This includes transaction reference numbers, amounts, and confirmation status — but does not include your full payment credentials, which are managed directly by your payment provider.

3.4 From Identity Verification Partners

For KYC purposes, vh77 game works with regulated identity verification service providers. These providers process your submitted CNIC documents and return a verification result to vh77 game. The underlying document data is processed in accordance with the verification partner's own privacy and security standards, which we contractually require to meet or exceed our own.

vh77 game processes your personal data for the following specific, documented purposes:

• Account management: To create, maintain, and administer your player account — including processing your vh77 game login sessions and maintaining your PKR balance records.
• Identity verification (KYC): To verify that you are who you claim to be, that you are at least 18 years of age, and that you are not subject to a self-exclusion or sanctions restriction that would prohibit your account use.
• Payment processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, SadaPay, Pakistani bank transfers, and USDT TRC20 — and to maintain accurate transaction records for both your benefit and ours.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised access to player accounts.
• Responsible gaming compliance: To monitor gameplay patterns for signs of problem gambling behaviour, to administer self-exclusion and deposit limit settings, and to comply with our responsible gaming obligations.
• Customer support: To respond to your support queries and complaints efficiently and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Legal and regulatory compliance: To fulfil our legal obligations, respond to lawful requests from regulatory authorities or law enforcement agencies, and maintain records required by applicable financial crime regulations.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the Platform's performance, user experience, and game selection for Pakistani players.

Given that vh77 game operates exclusively in Pakistani Rupees (PKR), PKR transaction data forms a significant part of the personal data we hold. This section explains specifically how your PKR financial data is handled.

5.1 What PKR Transaction Data We Hold

vh77 game maintains a complete, encrypted record of all PKR transactions on your account — deposits, withdrawals, bonus credits, wagering activity, and jackpot payments. This record is your authoritative account statement and is available to you on request from within your account or via support.

5.2 How PKR Payment Credentials Are Protected

Your full Easypaisa account number, JazzCash mobile wallet credentials, bank account number, and IBAN are transmitted directly to the relevant payment provider and are never stored by vh77 game in their complete form. We store only the minimum reference data required to process future transactions — for example, a partial account number for identification purposes during a withdrawal request.

5.3 Anti-Money Laundering Monitoring

As part of our anti-money laundering (AML) obligations, vh77 game monitors PKR transaction patterns for indicators of potential financial crime. This monitoring is automated and rule-based. Accounts flagged by the system may be subject to enhanced review, which may involve requesting additional documentation from the account holder. vh77 game is required by applicable regulations to report certain transaction patterns to relevant authorities without prior notification to the account holder.

vh77 game shares personal data with third parties only in the circumstances described below, and only to the minimum extent necessary for each stated purpose. We do not sell your data.

• KYC / identity verification providers: We share identity documents submitted during the KYC process with regulated verification partners who process these on our behalf under strict data processing agreements.
• PKR payment processors: Transaction data is shared with Easypaisa, JazzCash, Raast, SadaPay, and Pakistani bank payment gateways (HBL, UBL, MCB, Meezan Bank, Bank Alfalah) as required to process deposits and withdrawals.
• Game providers: When you play a game, the game provider's systems receive your session ID and bet data necessary to run the game and settle outcomes. Game providers do not receive your full personal profile, CNIC information, or PKR payment account details.
• Fraud prevention and security services: We may share technical data (IP addresses, device fingerprints) with third-party fraud prevention services to detect and prevent account compromise and fraudulent activity.
• Legal and regulatory authorities: vh77 game will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a valid legal order or applicable regulation. We will inform affected players when legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all assets of vh77 game, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party data processors used by vh77 game are contractually obligated to process your data only for the purposes for which it was shared, to maintain appropriate security standards, and not to share it further without our authorisation.

vh77 game stores player data on secured servers with appropriate physical and technical safeguards in place. The following security measures are applied to all player data:

• Encryption at rest: Sensitive data — including KYC documents, PKR payment reference data, and account credentials — is stored encrypted using AES-256 or equivalent industry-standard encryption at rest.
• Encryption in transit: All data transmitted between Pakistani players and our servers is protected by TLS 1.2 or higher (visible as HTTPS in your browser). There is no unencrypted HTTP access to the Platform.
• Access controls: Access to player personal data within vh77 game is restricted to authorised personnel on a strict need-to-know basis. Access is logged and audited. Employees with access to sensitive data are subject to confidentiality obligations.
• Penetration testing and security audits: The Platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident that affects player personal data, vh77 game will notify affected players via their registered Pakistani mobile number within a reasonable timeframe after the incident is identified and contained.

No online platform can guarantee absolute security. However, vh77 game takes all commercially reasonable steps to protect your data to the highest standard achievable with current technology and best practices.

vh77 game uses first-party cookies and similar tracking technologies on the Platform for the following purposes:

• Session cookies: Required to maintain your logged-in session across pages during a single visit. These are deleted automatically when you close your browser and are essential for the Platform to function.
• Authentication cookies: Store a secure, encrypted token identifying your account session when you use the "Remember this device" feature at login. These are encrypted, cannot be decoded to reveal your credentials, and expire after a defined period of inactivity.
• Analytics cookies: First-party analytics cookies allow vh77 game to understand how Pakistani players navigate the Platform — which pages are visited, how long sessions last, and which features are most used. This data is aggregated and anonymised. We do not use third-party advertising analytics networks.
• Fraud detection cookies: Technical identifiers used to detect unusual patterns of access consistent with automated fraud or account takeover attempts.

vh77 game does not use third-party advertising cookies, social media tracking pixels, or cross-site tracking technologies of any kind. Your browsing behaviour on other websites is not tracked or used to inform your vh77 game experience.

vh77 game retains personal data for as long as is necessary for the purpose for which it was collected, subject to the following minimum retention periods:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to your identity. If you request account closure before the natural expiry of your retention period, your data will be retained for the minimum required period and then deleted.

As a Pakistani player registered on vh77 game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our 24/7 English support team via live chat or email us at [email protected]. We will respond to all data rights requests within 30 calendar days.

A detailed description of each right is provided in the section below.

vh77 game is strictly an 18+ platform. We do not knowingly collect, process, or store personal data from any individual under 18 years of age. Age verification is a mandatory step of the account registration and KYC processes, and we enforce the minimum age requirement without exception.

If vh77 game becomes aware that personal data has been collected from a person under 18 — whether through a false date of birth provided during registration or any other means — we will immediately:

• Suspend the account and freeze all associated balances pending investigation.
• Cease all further processing of the personal data collected.
• Delete the personal data collected from the minor as soon as the suspension investigation is complete, except where retention is required by applicable law or to facilitate any necessary reporting.
• Notify relevant authorities where required by applicable child protection regulations.

vh77 game reserves the right to update or revise this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, or Platform functionality. When material changes are made, we will notify registered Pakistani players via their registered mobile number or via a prominent notice on the Platform prior to the changes taking effect, where reasonably practicable.

The effective date of the current version of this Policy is displayed prominently at the top of the document. It is your responsibility to review this Policy periodically to remain informed of how your data is being handled. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the revised terms.

If you object to any change in this Policy that materially affects your rights, you may request account closure by contacting our 24/7 English support team. Your data will be retained for the minimum required period following closure as described in Section 9.

For all privacy-related enquiries — including data access requests, correction requests, deletion requests, objections to processing, and complaints about how your data has been handled — contact the vh77 game data team through the following channels:

• Live chat support (24/7, English): Available directly within the Platform — the fastest channel for urgent privacy matters including immediate account suspension requests.
• Support email: [email protected] (displayed as plain text — not a clickable link). Allow up to 5 business days for email responses. For urgent matters, use live chat.

Please do not include sensitive personal information such as your full CNIC number, complete bank account details, or passwords in your initial contact message. Our support team will guide you through the secure submission process for any sensitive documentation required to verify your identity before processing a data rights request.

By continuing to use vh77 game, you confirm that you have read, understood, and accepted this Privacy Policy in its current form, and you consent to the data processing activities described herein as they apply to your player account in Pakistan.